Terms and Conditions

Product warranties

Our products are guaranteed against manufacturing defects for a year, if you have a problem with your product within this warranty period please contact our customer services team. Our guarantee does not cover the product where the fault is due to misuse, abuse, neglect, use in contravention of the instructions, or where the product has been the subject of unauthorised modifications or alterations, or has been the subject of commercial use. Your statutory rights remain unaffected, in particular any rights you have under the Consumer Rights Act 2015.

Discount Vouchers / Promo Codes

  • Advertised discount codes can be added on the basket page to generate applicable discounts
  • Promotion codes are only valid for orders placed online
  • Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Fire Mountain using a live promotional code
  • Only one promotion code can be used per transaction
  • Promotion codes are not valid in conjunction with any other promotion
  • Codes are not valid on sale items or other discounted items
  • Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time
  • In the event of product returns, refunds will be given for payment used in the original purchase once the discount is applied

Errors and omissions

Despite taking every care, we do not guarantee the information on this website and accept no liability for any omissions or errors. In some circumstances, we may offer a substitute product and and will contact you in advance to offer this. Where a substitute product is accepted by the customer, but rejected for any reason on delivery, the company will refund the full price paid and not charge the cost of delivery.


This website including all content is copyright protected. Material maybe copied for private, domestic use, for other uses, please contact us for permission.

Free Gift Offers

  • Our fantastic Free Gift Offers are only eligible with the purchase of a Qualifying Product.
  • All free gifts are; subject to availability, non-transferable and there are no cash alternatives. Entrants agree to be bound by these Rules.
  • No cash alternatives are offered. No part of the gift is exchangeable for cash or any other gift.
  • Your free gift will be included on your order confirmation with £0.00 value. If you fail to add the Free Gift to your basket, the item will not appear in any confirmation notifications. Please check your order confirmation.
  • Refunds on Qualifying Products with Free Gift - The gift should be returned with your order, or we will deduct the full price of the gift from your refund. Entrants agree to be bound by these rules. 
  • The free gift offer may not be used in conjunction with any other offer or promotion that we run on our website, unless otherwise stated.
  • In the event of any dispute, the decision of Fire Mountain is final. The company offers no warranties whatsoever in relation to the free gifts.
  • Due to limited supplies of free gifts, requests for reshipments will not be honoured. Faulty Free Gifts are also covered in this.
  • Customers cannot change or cancel previously existing orders to take advantage of Free Gift announcements. Requests to change or cancel existing orders to add a Free Gift will not be entertained.
  • We reserve the right to amend these terms and conditions at any time. If we do this we will publish the amended terms and conditions on this page.
  • Fire Mountain reserves the right to withdraw this offer without prior notice. 

Disposal of Electrical Waste Products

The United Kingdom is under an obligation to minimise the disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic waste and encourage recycling, recovery and environmentally sound disposal. Fire Mountain is committed to promoting the reuse, recycling and recovery of WEEE by contributing to the appropriate compliance schemes. Product packaging will be marked with the crossed out wheeled bin symbol to indicate the product must not be disposed of in domestic waste, but through an approved WEEE take-back scheme. For details of your local collection facilities please contact your local authority or visit www.recycle-more.co.uk.